Bulk Edits

There will be times when you need to update more than one record. Maybe you want to change the Assignment Group or Assigned to field on several Incidents.

The easiest way to do this from ServiceNow is from your standard list view. Hold down CTRL (or Command on a Mac) and click on the cells you want to edit. You should see them change color. Once you have all of the cells you want to edit, double click in one of them and make your change. The system should prommpt you to confirm before making the change.